Patient Relations & Communications

Patient Relations and Communications

The Patient Relations department at Valor Health is committed to serving each individual with superior quality and personal care. If you feel your experience was anything less than exceptional, the patient relations department would like to know about it. We are fully committed to not only hearing your questions, concerns and complaints, but also to establish an action plan to reach full resolution.

 

Vision & Focus

The goal of the Patient Relations team is to strengthen partnerships with our patients, families, employees and community. Our goal is to help you achieve the best outcome.

The patient relations team is involved in many ways throughout the hospital. We assist patients, families, employees and physicians by:

  • Respectfully listening to all concerns and partnering with patients and families to address and resolve them
  • Encouraging patients to become active participants in their own health care and assist with strategies for doing so
  • Assisting patients and families in making connections with resources that are available to help meet specific needs
  • Serving as a resource to employees, patients and families on patient rights and responsibilities.

Feedback and suggestions on all aspects of care and services may be provided in several ways:

  • Ask for assistance with any question or concern you’d like to discuss. If you are calling after hours or on the weekend, leave a message and a charge nurse will we will return your call the next business day. Should you desire immediate attention, speak with your nurse or charge nurse.
  • Patient comment cards are available throughout the hospital and at every information desk. You will also receive a Patient Satisfaction Survey shortly after your hospital stay.