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Valor Health’s Quality and Performance Improvement Department is proud to recognize the 2024 Valor Health Customer Service Employee of the Year Award recipients – Robin Humphries, Patient Access Specialist (non-clinical recipient), Robert Thomas, Lab Assistant Manager (clinical recipient), and Dr. Zachary Bastian, General Surgeon (provider recipient). The award serves as an opportunity for Valor Health team members to recognize their peers who demonstrate excellence in customer service and go above-and-beyond for our patients and staff.
Brad Turpen, Valor Health CEO couldn’t be prouder of the work being done at Valor Health. “We had 38 employees nominated this year. We are thrilled to recognize the outstanding efforts of our team members who provide exceptional service to our valued patients and guests. These nominees have exemplified our commitment to excellence and customer satisfaction, and we couldn’t be prouder to celebrate their achievements. Please join me in congratulating all the nominees.”
Clinical Nominees:
| Malerie Bettfreund |
| Jessica Brooks |
| Naomi Buck |
| Corrina Butler |
| Nicole DeGroot |
| Brianna Error |
| Michael Groessinger |
| Lisa Jensen |
| Deana Johnson |
| Misty Kruger |
| Justin Law |
| Rachel Lund |
| Michelle McCleary |
| Lisa Mayerhofer |
| Estephany Perez |
| Kathy Prindle |
| Joana Swartout |
| Beth Sutton |
| Robert Thomas |
| Sherea Towery |
| Lisa Vandeburgh |
| Tammi Willie |
| Shelly Wisiniewski |
Non-Clinical Nominees:
| Maria Almanza |
| Angel Hetzel |
| Robin Humphries |
| Erika Perez |
| Jordan Quesada |
| Jorge Rivera |
| Brianna Steele |
| Becky Thompson |
| Brad Turpen |
| Ashley Werner |
| Brian Wilson |
Provider Nominees
| Dr. Zachary Bastian |
| Dr. Madison Beatty |
| Dr. Zachary Fox |
| Dr. TJ Martin |
Congratulations, Award Winners:
Robin Humphries- Patient Access Specialists (Non- Clinical)
– Joined Valor Health in 2015
Robin is an unsung hero… She’s efficient at her job and always does so with a friendly demeanor. She’s a hard worker… and I feel confident in her ability to be the “face of Valor”… she is always professional with guests… My hat is off to Robin for owning her role and setting the tone of courtesy, respect, and dignity with patients who come in our front doors.
She is outstanding at what she does. She juggles multiple priorities in a workday every day, and she doesn’t let that stop her from treating our patients and colleagues with the utmost kindness and respect. She’s constantly finding ways to help everyone and jumps in first when needed and never asks for anything in return… You are so appreciated!
Robin’s dedication to VH and our patients is easily seen! She provides great customer service to every person she interacts with. I know when Robin is working that I can expect a warm smile and friendly hello. She is kind and calm- making it easy for patients with different backgrounds and needs to feel safe, heard, and cared for… She’s reliable, kind and caring, and a great example of what Valor Employee should be!
Robert Thomas- Lab Assistant Manager (Clinical)
– Joined Valor Health in 2023
Robert consistently demonstrates a deep commitment to patient care and quality of service, going beyond simply solving lab problems to creating meaningful, positive experiences with coworkers and patients. Robert’s approach is rooted in compassion and empathy, active listening and a proactive mindset to anticipate and exceed patient care. He strives to build trust through clear communication, prompt resolution of issues and personalized care. Robert symbolizes a shared belief in maintaining these standards and continuously improving to meet evolving situations… He has made the lab more efficient and cohesive through consistent support and team-first mindset… Robert is a fabulous most excellent team player as is demonstrated by his shifting schedule almost on a weekly basis. He covers folks who call in sick and he covers shifts when we are short-staffed… Robert is a gem. He is the glue of the lab (one of many)… He is the best of the best.
Zachary Bastian, MD- General Surgeon (Provider)
– Joined Valor Health in 2015
Dr. Bastian is truly one of a kind! He is kind and humble, very personable, and one of the easiest docs to work with. Patients LOVE him. Teammates LOVE him… I’ve yet to need surgery from him, but I would trust him fully to do so, knowing that I would receive excellent care and service (from the entire team). He also goes above and beyond to engage and be part of our community (attending events like Youth Appreciation Day and Cherry Festival)… I appreciate him being part of the Valor Health team and am proud that he is one of our doctors!
A special thank you to the Valor Health Patient and Family Advisory Council (PFAC) for participating in the selection process. The Patient and Family Advisory Council is a group of community volunteers who serve as an advisory resource to Valor leadership and team members, supporting efforts to improve health system quality, safety, and patient experiences. The council’s purpose is to empower community members to partner with the organization in nurturing a patient and family-centered culture, delivering comprehensive and compassionate healthcare. To learn more about the PFAC or if you are interested in becoming a member, please visit https://valorhealth.org/patients/patient-and-family-advisory-council.
